Operations Manager (PM)

Job description

Concord Hospitality is seeking an Operations Manager (PM) to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive. Qualifications: - Lead and support department heads to ensure operational goals are met and aligned with brand standards - Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively - Review guest feedback and implement action plans to continually improve satisfaction scores - Respond to guest concerns with professionalism, ensuring quick and effective resolution - Stay visible on property and engage with guests to gather feedback and strengthen relationships - Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups - Support HR processes including hiring, training, performance coaching, and policy compliance - Partner with leadership to develop and execute operational strategies th...