Service Delivery Manager

Job description

Overview Overview: The Service Delivery Manager (SDM) is an individual contributor responsible for managing and delivering subscription-based professional services across HealthEdge’s product portfolio. This role builds and maintains strong customer relationships, developing a solid understanding of product utilization and business objectives to identify operational and technical challenges and recommend professional services solutions – including targeted consulting and custom development – that drive positive customer outcomes. The SDM plays a key role in helping customers maximize the value of their HealthEdge investment. Operating within the Agile Services organization , the SDM collaborates with cross-functional teams to drive customer success, satisfaction, and continuous improvement across HealthEdge solutions. This role is accountable for customer communication, service execution, and delivery outcomes, ensuring services are completed and issues are resolved in alignment with contractual commitments. The SDM manages multiple customer engagements, makes informed decisions to keep delivery on track, and proactively communicates risks and opportunities to customers and interna...