Production Support Engineer-Associate

Job description

About this role We are seeking an Application Production Support Engineer to support and operate critical developer platform services. This role is operations and support focused and is not a software development position . The successful candidate will play a key role in ensuring platform stability, rapid incident resolution, and continuous improvement of our support and operational processes. Key Responsibilities: Production Support & Operations - Provide day‑to‑day production support for core developer platform services, including artifact management, CI/CD tooling, build systems, and release pipelines - Triage, troubleshoot, and resolve platform incidents and service degradation in partnership with engineering teams - Act as a point of escalation for complex platform issues, ensuring timely resolution and clear communication to stakeholders - Participate in on‑call or support rotations as required Reliability & Continuous Improvement: - Analyze recurring incidents and operational pain points to identify underlying reliability gaps - Drive proactive improvements in automation, monitoring, alerting, and observability to reduce manual effort and incident volume - Contribute to pos...