End User Computing Manager (APAC)

Job description

The Summary: This is a newly created role on the APAC IT team. As we scale across four countries and four time zones, we're investing in a dedicated leader for our End User Computing function, someone to take ownership of the endpoint, identity, and collaboration platforms that our staff rely on every day. You'll partner closely with the Service Desk, Cyber Security, and Applications functions, and you'll lead a portfolio of strategic projects that are already approved and funded for 2026. This is a greenfield role with real scope: you'll shape how EUC is delivered across APAC, not inherit a steady-state operation. This is a hands-on, execution-focused role, not a strategy or leadership position. Strategy and direction are set at leadership level; this role is responsible for driving outcomes and getting the work done across the business. Key Responsibilities: AU, JP, SG, and MY), including coaching, performance, development, rostering, and on-call coverage across time zones escalation, first-contact resolution, knowledge management, and customer satisfaction across the APAC fleet authentication and Mobile Application Management (Patch My PC), and sensitivity labelling for email, d...