Front Desk Clerk

Job description

Hotel Front Desk Clerk (Part-Time) provides aggressive hospitality in a friendly manner in accordance with the Caesars Service Cycle and Family-Style Service. Greets and assists each guest in a friendly and courteous manner when checking them in and checking them out. Provides information and directions to guests regarding all services available on property. Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings. - Greets and welcomes customers with a smile, and takes pride in being a Caesars Team Member - Serves as Hotel representative and customer service role model for other Team Members - Understands, values, and supports the Caesars’ mission, vision & values - Knows special events, promotions, and player programs - Resolves customer issues according to the Family-Style Service model, using Service Recovery tools - Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings - Responsible for the accurate check-in and checkout of guests - Ensures that all guest contact is courteous, informative, and...