Customer Experience Specialist (Quality Assurance)

Job description

Join Team CARFAX as a Customer Experience Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. The CARFAX Quality Assurance group is looking for a Customer Experience Specialist to join their team! The Customer Experience Specialist will help increase call quality across different areas of our business to increase revenue and retention. If you have experience in a high-volume call center environment, and are extremely detail oriented, consider applying today! At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in our Centreville, VA office subject to change with future business needs. What you’ll be doing: - Perform quality checks and aud...