Senior Manager, Customer Success

Job description

- The Opportunity - We’re looking for a strategic and customer-focused leader to join our French team as a Senior Manager of Customer Success. In this role, you will lead a high-performing team of Customer Success Managers passionate about Adobe Experience Cloud solutions within the dynamic digital marketing technology space. Your mission: to accelerate customer value, drive retention and growth, and ensure an exceptional customer experience. - Your team of Customer Success Managers collaborate with Technical Account Managers and partners to offer strategic leadership for Adobe's Ultimate Success offering. This is a high-impact leadership opportunity for someone who thrives in a fast-paced environment and is passionate about putting customers at the heart of business strategy. - What you’ll do - Champion customer-centric strategies to boost satisfaction, retention, and value across the customer lifecycle. - Lead and support CSMs through strategic engagement, success planning, and executive sponsorship. - Partner with Sales and cross-functional teams to drive growth, reduce churn, and exceed NDR targets. - Use customer insights to craft strategy, influence product direction, and imp...