Client Service Coordinator

Job description

The Client Services Coordinator supports the Client Services team in delivering outstanding client experiences by managing documentation, scheduling, and internal follow-ups. This entry-level role provides vital administrative support, helping the team maintain accurate records, coordinate meetings, and prepare materials for client communication. The Coordinator is essential in ensuring operational consistency across client accounts. Responsibilities: Client Strategy & Relationship Management: - Provides day-to-day support across Tier 1–3 accounts by coordinating communications, documentation, and scheduling. - Supports Managers and Senior Managers with timely and accurate tracking of project actions and client requests. - Ensures that project documents, call notes, and meeting agendas are well prepared and client-ready. Account Growth & Commercial Development: - Supports client-facing team members by compiling historic scope and delivery data to inform renewal or upsell discussions. - Maintains reference documents and logs to help team track engagement history and opportunity timelines. - Assists in follow-ups to nurture ongoing client conversations post-delivery. Client Delivery...