Customer Solutions Representative

Job description

JOB SUMMARY: The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services. ESSENTIAL FUNCTIONS: · Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position. · Review and identify job opportunities for customers and provide referrals to qualified candidates. · Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire. · Develop constructive and cooperative working relationships with internal team members, the public and external partners. · Actively seeks ways to improve workforce services to meet labor market needs. · Contributes to the Career Center performance goals, including customer service and following- up with workforce center customers. · Performs other duties as assigned and fulfills responsibilities as required. KNOWLEDGE / SKILLS / ABILITIES: · Previous knowledge of workforce development o...