CDI - Customer Experience & Education Manager KAMA

Job description

L'opportunité As Customer Experience & Education Manager, you will define and elevate the brand’s global retail experience by combining training excellence, selling ceremony mastery, and spa expertise . You will own the development and deployment of the brand’s education strategy, while ensuring a consistent, premium, and holistic customer journey across all touchpoints. This includes retail, clienteling, and spa environments, in line with Kama Ayurveda’s philosophy rooted in Ayurvedic traditions. You will act as a key ambassador of the brand experience, driving both business performance and service excellence through impactful training, immersive rituals, and best-in-class customer engagement. Ce que vous aurez à faire Education Strategy & Content Development: - Define and implement a comprehensive global education strategy , covering products, brand heritage, Ayurveda principles, selling ceremony, and spa services. - Develop and continuously update training materials (presentations, e-learning modules, guidelines) ensuring clarity, engagement, and consistency. - Integrate spa protocols and treatment knowledge into all training content. Training Delivery & Field Coaching: - Train...