Customer Service Representative

Job description

Overview Enters and processes orders, researches customer issues, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Responsibilities: Job Responsibilities: - Enters and processes sales orders accurately and in a timely manner. - Reviews pricing on orders to ensure alignment with quotes and pricing policies. - Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner. - Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met. - Escalates issues to appropriate resource as needed. - Preemptively identifies issues and suggests ways to solve. - Contributes to continuous improvement projects within Production Control and Sales. - Completes other duties as assigned. Qualifications: Education and/or Experience High school diploma, GED, or equivalent required. Prior customer service experience preferred. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively...