Customer Marketing Manager

Job description

Customer Marketing Manager Location: Remote: About Hatch: Hatch is an AI agent CRM platform that helps home services, home improvement, and field service businesses turn every customer interaction into revenue growth. Our AI agents handle conversations over SMS, email, and voice— 24/7—enabling businesses to scale 1:1 communication without scaling headcount. Recently acquired by Yelp, Hatch operates as a standalone product and is expanding our reach to help thousands more businesses unlock the revenue sitting in their lead pipeline. We've driven $5.1B in revenue for our customers—and we're just getting started. The Role: Reporting to the Director of Product Marketing, we’re looking for a Customer Marketing Manager to own the post-sales marketing experience at Hatch. Your charter: product communications, webinars, in-product messaging, and advocacy programs to onboard, engage, and expand our customer base. This isn’t a support function—it’s a growth function. You’ll partner closely with other Marketing team members, Customer Success and Product to ensure every Hatch customer has a clear path to value, then build the programs that turn satisfied customers into power users and active c...