Software Business Analyst Lead

Job description

Job Description: Job Title: Software Business Analyst Lead Operating Company : Environmental Solutions Group – Soft-Pak Location : Remote: Reports to : Software Business Analyst Supervisor Department: Support Services: POSITION SUMMARY: The Software Business Analyst Lead provides comprehensive advance level support to Soft-Pak employees to assist them with their tasks of supporting end users. The SBA Lead is recognized as an SME (Subject Matter Expert) in multiple areas and manages major projects in addition to providing support to employees. ESSENTIAL JOB FUNCTIONS INCLUDE: - Provide advance assistance to Soft-Pak employees on the installation and/or use of the Soft-Pak software. Assist in business application to ensure the most efficient use of the software and aid with any questions or issues that arise. - Use proper departmental procedures for issue control, problem resolution, reporting and issue escalation in accordance with the Support Services Department procedures. - Communicate with other Soft-Pak staff on responding expeditiously to the customer's questions or problems to maintain the highest level of customer satisfaction. - Maintain and increase personal knowledge on a...