Product Surveillance Specialist I

Job description

Requisition ID: 65345 Title: Product Surveillance Specialist I Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for Product Surveillance Specialist I to join our team. The Specialist I will process the initial intake of customer complaints via phone, email, and fax in compliance with FDA Quality System Regulations through documentation and maintenance of records using established procedures. They also help to Resolve non-complaint related customer issues in a timely and professional manner. Join our talented team at a growing global medical device company focused on Helping Surgeons Treat Their Patients Better™. This position is eligible for remote work. Essential Duties and Responsibilities: - Professionally handles incoming phone calls and emails and enters information into the complaint handling application accordingly. - Ensures all information from the initial contact is accurately captured and entered into the complaint handling application. - Interfaces with external customers such as distributors, sales reps, and various medical professionals to ensure customer issues...