Sales Associate - POSB

Job description

Summary: The Sales Associate is an entry level position that is responsible for the entry and management of orders and quotes as well as coordination with inside sales, merchandising, and customers to ensure an unrivaled customer experience. The Sales Associate is also responsible for tactical communication with customers along with resolution of issues. Essential Job Duties: Entry of orders into SAP Ensure special pricing is set up properly for orders with price exceptions Communicate with customers and merchandising to resolve issues with orders. Communicate tracking and ETAs to customers Prioritize and escalate orders as necessary to meet customer expectations Provide visibility to customers to deliver an improved customer experience. Proactively identify potential obstacles with orders to ensure smooth flow. Complete Price/Cost adjustments as necessary. Deliver a “wow” experience to ScanSource customers by going over and above in our communication and effort to satisfy their needs. Reporting Relationships: Credentials: Required: 4 year college degree or equivalent work experience Prior customer service experience: Strong organizational skills: Track record of achievement and re...