Specialized Posting & Servicing Representative

Job description

SUMMARY: Process a variety of functions related to the servicing of Commercial Real Estate/Corporate/ Small Business/ SBA/USDA loans which includes monetary transactions, maintenance and reporting. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. - Responsible for ensuring that the Bank's internal and external customers receive an adequate level of service and assistance with their questions and or concerns. The nature of their service needs can vary considerably. - Monitor CCLRS Unassigned queue and the department email box to ensure items are resolved and/or distributed to the appropriate associate for resolution. - Monitor the CCLRS queue for incoming assigned requests and complete them accurately and efficiently. - Process all incoming payments/payoffs/posting/rate changes received via mail and CCLRS. - Process all return checks and returned ACH/FTM items. - Monitor the Posting Reject Journal report daily and process the appropriate transactions. - Monitor the Automatic Loan Payment Exception Journal report daily and process the appropriate transactions. - Monitor the Unapplied Funds Report and process the transacti...