Online Studio Casino Shift Manager

Job description

Responsibilities: - Ensuring compliance with audit and operational regulations and guidelines. - Being responsible for the preparation for new or changed services with full oversight of the change process and the maintenance of regulatory, legal, and professional standards as well as managing the performance of existing systems and services. - Leadership of the studio team, recruiting, motivating, developing, and managing the performance of direct reports, building a high caliber team with the skills and capabilities needed to deliver the required results. - Overseeing and managing all gaming operations - Managing and leading a team, ensuring they are adequately trained, scheduled, and performing their duties efficiently. - Ensuring the highest level of customer service is provided. - Handling escalated customer issues and complaints to ensure customer satisfaction. - Implementing and maintaining security measures to prevent cheating and fraud. - Acting as the final authority in resolving disputes or discrepancies related to gaming activities or customer interactions. - Implementing training programs for studio gaming staff to ensure they are well-versed in studio gaming rules, reg...