Senior Technical Specialist

Job description

Role Overview The Senior Technical Specialist is a senior individual contributor within TrakCare Backline Support, the worldwide elite TrakCare support team entrusted with resolving the most complex, business-critical, and escalated issues across the global customer base. This role is designed for professionals with end-to-end experience across development, implementation, and production support of enterprise healthcare software. Senior Technical Specialists are expected to operate at a full-stack level, capable of recreating complete customer-like environments to diagnose issues, validate fixes, and drive durable solutions. The role combines deep technical expertise in TrakCare and IRIS, strong understanding of healthcare interoperability, and the ability to lead complex investigations independently. Senior Technical Specialists act as trusted authorities for customers, regional teams, and internal engineering groups, frequently operating under high pressure where system availability, patient safety, and customer confidence are critical. Core Responsibilities: - Act as a recognized TrakCare subject-matter expert, including core functionality, reporting frameworks, and platform beh...