Langham Service Telephone Operator - The Langham, Boston

Job description

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with Front Office team to deliver an exceptional guest experience by consistently following all service, brand, and Forbes standards, as well as standard operating procedures. The agent ensures timely, warm, and accurate handling of all internal and external calls, messages, and requests. Qualifications: - Answer and direct all incoming calls promptly, within three rings, in accordance with The Langham, Boston standards. - Communicate effectively with guests through all systems, including voice calls, HotSOS, Shiji, OneNote, and Alliants. - Record guest requests accurately and promptly, assign them to the appropriate departments,...