General Manager

Job description

Position Overview The General Manager is responsible for effectively managing all facets of the gym, including, but not limited to hiring, training, development of team members and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture. We Offer: - Full Access Gym Membership - Employee discounts and perks - Fitness-minded workplace culture - 401k - Health, Dental, and Vision - PTO with increases by term Responsibilities: - Deliver exceptional gym member experience - Provide and maintain the highest level of customer service to our members - Provide effective decision-making regarding customer service issues to provide a positive member experience - Manages member feedback of gym - Hire, train and schedule all gym-level staff - Full responsibility of the front desk staff schedule - Trains and develops front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding - Manage and evaluate the performance of all gym team members - Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitt...