Associate Security Response & Emergency Representative

Job description

About this role: Wells Fargo is seeking an Associate Security Response & Emergency Representative. In this role, you will: - Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures - Assist in obtaining the initial information for all reported events or incidents - Perform work to meet service level agreements, deadlines, and goals within an open seating team environment - Regularly receive direction from supervisor and escalate questions to more experienced staff - Work collaboratively with Security Response Center representatives and management to process security-related alarm events - Process electronic security alarms including, but not limited to, motion, panic, and communication alarms from Wells Fargo facilities - Regularly receive and process time-sensitive phone calls regarding security emergencies, incidents, and security-related incidents - Draft summaries of reported security events to be emailed to multiple levels of Wells Fargo risk mitigators and management personnel Required Qualifications: - 6+ months of private security, banking or cor...