Customer Service Representative - Fire Service Technician

Job description

Requisition Number: 222517 Job Description: Cintas is seeking a Customer Service Representative - Fire Service Technician - Alarms to provide outstanding customer service to both our internal partners and our customers through various activities using knowledge of Alarm Systems or Sprinkler Systems. Responsibilities include: - Utilizing technical expertise in reviewing field technician's service reports and determining the validity and proper scope/cost of proposed deficiency repairs. - Preparation of customer facing deficiency repair proposals for approval. - Assist in technical training for internal partners and miscellaneous projects. Skills/Qualifications: Required: - Minimum 5 years' Fire Systems experience - Ability to communicate effectively with AHJ’s as needed - Excellent phone demeanor and experience with customer service - High School Diploma/GED - Conflict resolution & negotiation capabilities Preferred: - Experience with reading, understanding and creating quotes - NICET and other Fire Certifications - Accurate typing and 10 key pad skills - Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet Benefits: Cintas offers comprehensive and competit...