Account Manager I - FIN

Job description

Overview The Account Manager is primarily responsible for contacting customers regarding past due payments, making payment arrangements, correcting customer information, answering customer’s questions about their accounts, and quoting accurate payoff information when requested. The Account Manager should do this while representing C&F Finance Company in a professional and positive manner and ensuring that all applicable laws and regulations are complied with in this process. Responsibilities: - Contact customers by phone, e-mail, text, chat and letter regarding payment and insurance on accounts - Understand and effectively apply C&F Finance Company’s loan servicing philosophy as reflected in the Collections Manual - Demonstrate complete knowledge and successfully passing the annual testing of Loan Servicing Manual policies and procedures - Demonstrate knowledge of FDCPA, TCPA, CFPB and related laws in all states that C&F does business in and be able to apply it successfully - Call customers on past due accounts and secure “Promise to Pay” or payment on the account to keep the account current - Follow daily work strategy and plan - Properly document all conversations with the custom...