Patient Service Representative

Job description

Qualifications/Experience: - Informs patient prior to visit about the fee assessment process or co-pays - Performs patient pre-registration function and runs eligibility reports to determine insurance coverage. - Verifies third-party insurance coverage via on-line verification or telephone. - Receives and acknowledges all health center patients and visitors. - Maintains and verifies patient schedule. - Reviews sections of the patient information forms. - Collects all co-payments or initial fees from patients prior to the patient seeing the provider. - Obtains patient’s signature on health care forms (for example, Medicaid and Medicare Authorization Forms, etc.). - Scan patient’s identification and insurance Cards into the EMR System - Services a minimum of 35 to 40 patients daily. - Schedules appointments in the EMR System. - Backfills the Medical Assistant to record messages for providers (for ex: RX refills, pharmacy, calls from other health care providers, etc.) - Handles and processes a high volume of phone calls (70-80 a day) - Places calls to patients to remind them of their appointments. - Contact patients who have missed their appointments, ascertain why, and reschedule if...