Floor Manager Pool House

Job description

The Role… Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space. What we are looking for in a Floor Manager... - Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures. - Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team. - Being visible on the floor and touching every table to check in on their experience. - Getting to know members, remembering their names and building connections. - Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team. - Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service. - Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests. - Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement. - Communicating...