Account Manager

Job description

Own retention, expansion, and strategic growth across an assigned portfolio of existing Squiz customers. This is a customer account management role focused on existing customers. Drive product adoption, renewal, and upsell/cross-sell opportunities through trusted advisor relationships with customer stakeholders. Key Responsibilities: Customer Retention & Growth: - Own a portfolio of existing Squiz DXP and Funnelback customers - Drive renewals, upsells, cross-sells, and contract expansions - Identify growth opportunities within existing accounts (additional modules, new sites, professional services) - Build and execute account plans aligned to customer business outcomes - Track account health metrics (NPS, product usage, engagement) Relationship Management: - Act as primary point of contact for assigned accounts post-sale - Build trusted advisor relationships with Marketing, IT, and Executive stakeholders - Conduct regular check-ins (QBRs, monthly calls, strategic reviews) - Navigate complex stakeholder maps across large organizations - Advocate for customer needs internally and coordinate Squiz resources Adoption & Value Delivery: - Ensure customers achieve outcomes and realize ROI...