Customer Success Manager

Job description

As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with global clients, and scaling the operations of an ambitious growth company.: As a Customer Success Manager at Smartly you will... - Manage and grow your book of business across key digital platforms like DV360, TikTok, YouTube and Meta - Build trust-based relationships with day-to-day and senior client and partner stakeholders - Guide Smartly adoption to improve client stickiness, efficiency, and performance - Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans - Drive operational success by establishing clear operating rhythms (kickoffs, weekly check-ins, QBR...