Product Support Analyst w/ English & French @MarshTech

Job description

Company: Marsh Risk Description: We are seeking 2 talented individuals to join our Product Support & Development team Marsh Risk Technology. This role will be based in Cluj Napoca. This is a hybrid role that has a requirement of working at least three days a week in the office. As Product Support Analyst you will provide front-line functional and technical support for the SAMARSH ecosystem. Respond to and resolve tickets per SLA, perform root-cause analysis, and contribute to problem prevention. This role requires weekend/holiday first-level support and the ability to operate effectively in rotating shifts, collaborating with Production, System, and Network teams to align with Marsh IT strategy and Affinity Management activities in France. We will count on you to: Deliver first-line support for SAMARSH applications (batch and real-time), diagnose issues, and coordinate with specialists; Manage service tickets (Azure DevOps/JIRA/ServiceNow) with timely and accurate logging, prioritization, and escalation per SLA; Basic database tasks: MSSQL maintenance, simple queries and procedures, and first-level DB health checks; Maintain Windows Server and IIS environments; monitor system healt...