Front Desk Agent/Concierge

Job description

SUMMARY: The Front Desk Agent/Concierge is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service as well as offer assistance and/or information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Provide high level of customer service - Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. - Check in and out hotel guests in a confident, professional and friendly manner. - Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. - Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift. - Follow established key control policy. - Ensures that yourself as a guest facing employee are well presented (uniforms, personal hygiene etc. - Ensure proper credit policies are followed and verify credit limit report. - Submit all lost & found articles accompanied by a completed lost & found report. - Knowledgeable of fire and em...