Senior Data Scientist
Pacific Gas and Electric Company · Oakland, California, US
Requisition ID # 170943 Job Category: Accounting / Finance Job Level: Individual Contributor Business Unit: Customer & Corporate Affairs Work Type: Hybrid Jo...
Job description
Requisition ID # 170943 Job Category: Accounting / Finance: Job Level: Individual Contributor: Business Unit: Customer & Corporate Affairs Work Type: Hybrid: Job Location: Oakland: Department Overview: The CX Strategy organization leverages qualitative and quantitative data to evaluate the effectiveness of customers’ touchpoints with PG&E. We do this through data analytics, journey mapping, qualitative and quantitative research, process improvement, and program management. We build empathy and advocate on behalf of customers and develop actionable insights to influence strategy and improve customer experience. Position Summary: The Senior Data Scientist plays a pivotal role in advancing analytics that directly support Call Hours, Customer Technical Support (CTS), Escalations, and Overall Satisfaction (OSAT) deep dive initiatives. By leveraging a wide array of structured and unstructured data sources—including survey responses and operational datasets, the Senior Data Scientist delivers actionable insights that inform customer strategy, guide policy development, optimize processes, and enhance products. Successful candidates will be able to interact with technical and non-technical...