Customer Service Supervisor - Lima

Job description

Customer Service Supervisor – Electrical Supply Lima, OH Are you the kind of leader who thrives in a fast paced environment, enjoys coaching teams, and loves finding solutions for customers? Do you take pride in great service and helping others succeed along the way? If so, we want you on our team. At Kirby Risk Electrical Supply, our Customer Service Supervisors play a vital role in leading the frontline customer experience. What You’ll Do as a Customer Service Supervisor In this multi-faceted role, you’ll be the go-to leader—supporting your team, solving challenges, and setting the standard for exceptional service at Kiry Risk. You’ll: What Makes You a Great Fit What to Expect in This Role - Foster an environment of collaboration and team spirit, promoting engagement, communication, and collective accountability among employees - Monitor branch scheduling to ensure adequate staffing for daily operations - Select, train, mentor, coach, and conduct performance reviews to promote employee development - Guide new hire onboarding, assimilation into the company and branch culture - Proactively resolve customer issues to maintain customer satisfaction, retention, and positive long-term...