Home Equity Manager

Job description

As a People Manager, this role leads a team responsible for processing Home Equity Credit Products across Hawaii and Guam. The role focuses on operational leadership, process optimization, and contributing to strategic initiatives that improve service delivery and compliance. Customer and Partner Coordination: Oversees coordination with customers and partners to ensure smooth application processing. Resolves escalated and complex issues, and implements service strategies that enhance client satisfaction and operational efficiency. Process Oversight and Compliance: Leads the team in managing documentation and closing activities. Makes exception decisions within authority and ensures compliance with regulatory requirements and internal controls. Operational Strategy and Training: Designs and implements training programs and process improvements to address inefficiencies and compliance risks. Monitors performance metrics and drives continuous improvement initiatives. Policy and Project Leadership: Leads updates to policies and procedures to reflect regulatory changes and business needs. Represents the unit on cross-functional projects and task forces, contributing to system enhancemen...