Welcome Agent

Job description

AUTHENTICALLY YOU: Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere. JOB SUMMARY: With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent (Guest Service Agent). Role responsibilities include but are not limited to: So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply! - Process guest check-ins by confirming reservations, assigning rooms and activating room keys - Process all check-outs including resolving any late and disputed charges - Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sendi...