Logistics Operations Senior Courier Manager , TikTok Shop UK

Job description

About the Team: The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We're currently seeking a Logistics Network Planning and Quality Control Manager to join our Europe Logistics Operations team, responsible for CBT solutions. Responsibilities: - Overseeing the logistics operation in the UK, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from order created until delivered in different logistics modes; - Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers; - As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment; - Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or polic...