Customer Engagement Specialist

Job description

Customer Engagement Specialist About the Business: At LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses. About the Role: We’re looking for a driven Customer Engagement Specialist to join our Practical Guidance team at LexisNexis Australia. In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts. You will work closely with client senior decision makers, knowledge managers, and practice teams to help them embed Practical Guidance into their workflow. You’ll also collaborate with internal sales, product, and content teams to deliver insights, shape product value propositions, and influence the future of our solutions. This is a unique opportunity for a customer-focused professional who enjoys client engagement and helping customers adopt tech-driven legal content solutions. This is a 12-...