Engineering Technical Support (Entry Level)

Job description

Job Summary The Associate Product Support Specialists (APSS) provide level 1 technical support to Phoenix Contact customers, sales personnel and channel partners. The Associate Product Support Specialist will be responsible for providing technical advice and troubleshooting assistance for all Phoenix Contact products and related systems. The APSS will work with Phoenix Contact customers and channel partners and communicate all support case details to our customers and our sales team. While not supporting customers directly, the APSS will be expected to develop their knowledge of related products and systems. The hiring title for this role is Associate Product Support Specialist. Responsibilities: - Provide answers to questions through inbound calls, e-mails, and chats from customers, channel partners and sales team - Document customer inquiries in CRM system to provide customer and sales team detailed summary of required actions needed to meet customer needs - Meet job specific service and training goals, while following work processes as defined by management - Collaborate and communicate with other Phoenix Contact stakeholders to provide unified service experience - Make time for...