Customer Service Representitive

Job description

Customer Service Representative Bolton 6 month FTC Hybrid: £Competitive + excellent benefits Are you a great communicator who loves helping people? Do you thrive in a fast-paced environment and want to build your career in financial services? We’re looking for a friendly, professional, and dedicated Customer Service Representative to join our supportive and high-performing contact centre team in Bolton. Whether you’re experienced in customer service or just starting out, we’ll provide all the training and support you need to succeed. What you’ll be doing: You’ll be the first point of contact for FNZ customers, helping them with enquiries about their financial products. You’ll take calls, responding to queries, and ensure every customer gets the professional and positive experience they deserve. Your day-to-day will include: You’ll be supported from day one, with a thorough induction and ongoing coaching to help you develop your skills and confidence. - Engaging in friendly, helpful conversations with customers - Managing inbound calls and live chat in line with service targets - Helping customers access information and use our digital tools - Taking ownership of queries and providi...