Branch Supervisor

Job description

Pay Range: $32.70-$39.99 We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings. General Purpose of the Position: This role is responsible for assisting with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. This role supervises a full range of services to both current and prospective members, ensuring prompt, professional, and personalized service, along with effective collaboration across departments. The Branch Supervisor acts as Branch Manager when needed, and provides training, direction, and supervision to branch staff to ensure efficient, consistent, and high-quality service. Additionally, this role performs various branch-related functions as required. ESSENTIAL DUTIES AND RESPONSIBILITIES ( including the following). May perform other duties as requested or assigned. Member Service & Problem Resolution: - Answers Member Advocates’ questions, solves problems, and assists with com...