French Quality Specialist for DJI - Lisbon, Portugal

Job description

Come and work with us. We are looking for a French Quality Specialist to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will include: - Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls. - Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills) - Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring - Reports script problems or questions to appropriate areas - Assists our client in monitoring specific programs as needed - Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals - Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved - Provides relevant information for Monthly Quality Report. - Provid...