IT Helpdesk Specialist

Job description

Power seamless work behind the scenes! Ever wondered what it takes to keep an entire company running smoothly behind the scenes? As an IT Helpdesk Specialist at Coveo, you’ll be the first point of contact for employees seeking technical support, making sure their day keeps moving, no matter the issue. From solving access challenges to troubleshooting devices, your role is essential to maintaining a seamless, people-first support experience. You’ll collaborate across the organization while building strong technical foundations and a deep understanding of how IT drives productivity. As our IT Helpdesk Specialist, you will: - Act as the first line of support for internal technical issues, including account setup, password resets, device troubleshooting, and application support. - Triage, track, and resolve requests through our IT service management system, ensuring timely and clear communication. - Escalate complex issues to higher support levels while keeping users informed and confident throughout the process. - Support onboarding and offboarding by preparing hardware and ensuring access is ready on time. - Document recurring issues and solutions to improve internal knowledge bases...