Director, Billing and Collections

Job description

The Director of Billing & Client Services is a revenue operations leader responsible for the firm’s end to end billing, insurance operations, and client services (collections) functions. This role provides strategic and operational leadership to ensure accurate, timely, and compliant billing while driving effective collections and delivering a high quality client experience. Reporting to the Vice President of Finance, the Director will partner closely with firm leadership and attorneys to design scalable processes, strengthen internal controls, improve transparency, and support the firm’s continued growth and evolving business needs. The successful candidate will foster a collaborative, service oriented culture and serve as a trusted advisor to attorneys on billing and receivables matters. Revenue Operations & Billing Leadership: - Provide oversight of the firm’s billing operations, including monthly pre bill generation, distribution, attorney review, revisions, and final invoice production. - Partner with Billing Managers & Supervisors to ensure billing processes are executed accurately, efficiently, and in accordance with firm policies and client guidelines. - Serve as an escalat...