W Insider (Concierge)

Job description

W Edinburgh is hiring a W Insider (Concierge) to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award, now is the perfect time to join the team and take your career to the next level. ABOUT THE BRAND: Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. ABOUT THE ROLE: As W Insider (Concierge) , you will play a key role in connecting, differentiating and elevating the guest experience with extraordinary experiences. As a W Insider you will create an Insider Culture at the hotel - with guests, the team and the community As W Insider (Concierge), key aspects of your role will include: - Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust. - Address guests' service needs...