Customer Service Representative

Job description

Job Title: Customer Service Representative Contract : Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pm Location : Sheffield, S8 0XF Salary : £24,784.50 per annum As a Customer Service Representative at Medigold Health, you will be the first point of contact for our clients, their employees and external providers, delivering a high standard of service and ensuring every interaction is handled with care, clarity and professionalism. You will play a key role in supporting the smooth running of our services by responding to queries, resolving issues, and working collaboratively with internal teams to ensure a seamless customer journey from start to finish. Whether you’re answering phone calls, replying to emails, or liaising with colleagues and third-party providers, you will draw on your strong communication skills, customer service experience and attention to detail to deliver accurate information, resolve problems and provide a positive experience for every customer. This is a fantastic opportunity to be part of a dynamic, supportive team where no two days are the same. If you’re a natural problem-solver with a passion for people and the ability to rem...