Back Office Team Leader

Job description

Back Office Team Leader Department: National Grid: Employment Type: Permanent: Location: St Austell: Compensation: £35,000 / year: Description: As a Planning and Scheduling Team Leader, you will manage a team of Planners and Schedulers who plan, schedule, dispatch and organise work, delivered by the supporting operational teams. The planning and scheduling function is at the core of the contract and has a huge influence over productivity of operational resources, customer service and safety. Demand for work may undergo large peaks, especially in certain seasons of the year where demand may be high or temperatures drop and fluctuate. You will be expected to steer your team of planners respond to peaks and troughs in workloads and adopt a flexible working arrangement. You will lead by example, demonstrating fantastic adherence to quality performance metrics and most importantly, customer service. Key Responsibilities: We are looking for someone to: - Manage and efficiently resource your team, including any OOH and weekend requirements, ensuring the office operation has adequate coverage, aligning to the field operation - Monitor the performance of your team – considering aspects such...