Spa Assistant Lead

Job description

Position Summary As a LifeSpa Assistant Manager, the main responsibility is to provide outstanding leadership and exceptional customer interactions. You are the primary support for managing guest experiences and the LifeSpa coordinator team. You will work in partnership, with the Spa Manager, to lead by example and manage the team of LifeSpa Coordinators in delivering extraordinary guest experiences. You will drive success utilizing superior leadership and customer service skills at the front desk. Job Duties and Responsibilities: ​ - Greets guests in a timely and friendly fashion and ensures guests are comfortable throughout their LifeSpa experience - Answers incoming calls, places outbound calls, listens to our guests’ needs to schedule appointments or give service recommendations, and collects payment for services - Hires and trains all coordinators to ensure they are fully certified on exemplary customer service, true guest management initiatives, and opening/closing procedures - Assists Spa Manager with Cost of Goods: Inventory cycle counts, Ordering products, and Receiving in goods - Sets individual goals and holds coordinator team accountable to hitting benchmarks on current...