Associate Customer Success Manager - Bilingual

Job description

As an Associate Customer Success Manager, you have the opportunity to serve, help and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey. In this position, you will lead Shopmonkey’s customer expansion initiatives. You are responsible for building relationships with customers, mitigating churn, building towards expansion, and driving adoption and engagement with key value-add products and features . Please note: This is a hybrid role with 2-3 days/week in office at our Morgan Hill, CA office. You will have the opportunity to: - Learn all about the Shopmonkey product suite, our customer's journey, and automotive industry - Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help - Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services - Ensure customers are engaged and proactively engage in churn mitigation efforts - Monitor and evaluate the the health of our customer base, ensuring customers renew their subscription on an ongoing basis - Work cross-functionally with Sales, Support...