Conservation Customer Success

Job description

Description The Conservation Customer Success Representative (CCSR) is the primary advocate and guide for growers entering Taranis sustainability programs. This role is responsible for articulating the value of conservation, navigating complex enrollment workflows, and maintaining high retention through exceptional service. The CCSR is ultimately accountable for acquiring, converting, and retaining growers within our conservation service ecosystem. One-line description: None: Responsibilities: 1. Enrollment & Conversion Management 2. Regulatory & Agency Liaison 3. Data Integrity & Reporting - Lead Acquisition: Proactively engage with leads generated by Regional Account Managers (RAMs), Customer Success, and Marketing to pitch the economic and environmental benefits of sustainability programs. - Grower Conversion: Guide growers through the sign-up process, ensuring all digital and physical documentation is executed accurately and efficiently. - Value Communication: Clearly articulate the ROI of conservation practices to move growers from "interested" to "committed." - Agency Coordination: Act as the primary point of contact for FSA (Farm Service Agency) and NRCS (Natural Resources C...