Agent, Guest Services

Job description

Agent, Guest Services Department: Guest Services: Employment Type: Seasonal - Full Time Location: Holland America Dawson City Inn Description: Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Be the friendly face of adventure in the wild Yukon! As a Guest Services Agent, you’ll welcome travelers from around the world, helping them experience the magic of the North—from aurora sightings to local culture. You’ll handle bookings, share insider tips, and ensure every guest’s stay is smooth, warm, and unforgettable. If you love people, nature, and fast-paced days, this role is your perfect frontier. RESPONSIBILITIES: - Performs a variety of moderately difficult customer service tasks. - Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales. - Assists customers, employees, and management and responds to queries. REQUIREMENTS: - Must pass a pre-employment background check. - Minimum age of 18 years required to reside in company housing, where available. - Must be able to legally work in Canada. KNOWLEDGE, SKILLS, & ABILITIES: - Ability to organize and prioritize work, maintain...