Associate IT Specialist

Job description

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. Provides first-line technical support for user technology needs as part of the IT Help Desk team. Monitors and prioritizes support ticket queue, delivers solutions and documentation to users, provisions new systems, and troubleshoots hardware and software issues. Focuses on delivering responsive technical support while developing foundational IT skills and contributing to team success metrics. Responsibilities: Provide responsive technical assistance to stakeholders via phone, remote, and face-to-face interactions, helping users resolve issues and enhance technical capabilities. Assist in triaging and responding to tickets in global IT Help Desk queue, monitoring internal support channels and handling walk-up requests. Prioritize support requests based on risk and impact to stakeholders, following established procedures and service level agreements. Troubleshoot and resolve issues across hardware solutions including Mac/PC systems, mobile devices, office printers, audiovisual systems, and video conferencing equipment. Support software troubleshooting for operating syst...