IT Service Desk Analyst I

Job description

Overview Great Day Improvements - IT Service Desk Analyst I (Onsite 4 days per-week) Company Overview: Since its founding 13 years ago, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct-to-consumer provider of premium home improvement products. The company’s family of brands includes Patio Enclosures®, Champion Windows and Home Exteriors®, Universal Windows Direct®, Apex Energy Solutions®, Stanek Windows®, Leafguard®, Englert®, and The Bath Authority. With an expanding workforce of over 4,800 employees across 130 metropolitan markets throughout the U.S., Great Day Improvements continues to rank among the top home improvement companies nationwide and is one of the fastest growing private companies in America. Summary: The IT Service Desk Analyst I serves as the first point of contact for all IT support requests, providing timely and accurate resolution of common technical issues while ensuring a high-quality user experience. This role is responsible for effective ticket intake, structured trouble...